Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of lojix's services, including our website, mobile applications, kiosk systems, and admin panel. This policy is designed to protect our users, Restaurant Partners, and the integrity of our platform.

By using our services, you agree to comply with this AUP. Violation of this policy may result in suspension or termination of your account and legal action.

2. Prohibited Activities

2.1 Illegal Activities

You must NOT use our services to:

• Violate any local, state, national, or international law
• Engage in fraudulent activities or identity theft
• Facilitate money laundering or terrorist financing
• Sell or distribute illegal substances
• Infringe on intellectual property rights
• Engage in any form of illegal discrimination

2.2 Fraudulent Behavior

• Use stolen credit cards or payment information
• Create fake accounts or impersonate others
• Manipulate reviews or ratings
• Abuse promotional codes or referral programs
• Engage in chargeback fraud
• Provide false information during registration

2.3 Abuse of Services

• Place fake or fraudulent orders
• Repeatedly cancel orders without valid reason
• Abuse refund or dispute processes
• Harass or threaten Restaurant Partners or staff
• Leave false or defamatory reviews
• Exploit system vulnerabilities or bugs

2.4 Technical Abuse

• Use bots, scrapers, or automated tools without permission
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Transmit viruses, malware, or harmful code
• Reverse engineer or decompile our software
• Overload our servers with excessive requests (DDoS attacks)
• Bypass security measures or access controls

2.5 Harmful Content

• Post offensive, abusive, or hateful content
• Share explicit or inappropriate material
• Promote violence or self-harm
• Spread misinformation or false information
• Engage in spam or unsolicited advertising
• Violate others' privacy or share personal information without consent

3. User Responsibilities

3.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Using strong, unique passwords
• Keeping your contact information up to date

3.2 Accurate Information

• Provide truthful and accurate information
• Update your information when it changes
• Use your real name and identity
• Provide valid payment information
• Ensure delivery addresses are accurate

3.3 Respectful Conduct

• Treat Restaurant Partners, staff, and other users with respect
• Communicate professionally and courteously
• Provide constructive feedback
• Respect cultural and dietary differences
• Follow restaurant-specific policies and guidelines

4. Restaurant Partner Responsibilities

4.1 Food Safety and Quality

• Comply with all food safety regulations
• Maintain proper food handling and storage practices
• Ensure food quality and freshness
• Properly label allergens and ingredients
• Maintain necessary health permits and licenses

4.2 Accurate Menu Information

• Provide accurate descriptions and pricing
• Update menu items and availability promptly
• Clearly indicate dietary information and allergens
• Use accurate photos of menu items
• Honor advertised prices and promotions

4.3 Order Fulfillment

• Fulfill orders in a timely manner
• Prepare orders according to customer specifications
• Package food properly for delivery or pickup
• Communicate delays or issues promptly
• Maintain professional standards

5. Content Guidelines

5.1 Reviews and Ratings

• Base reviews on actual experiences
• Be honest and constructive
• Avoid profanity and offensive language
• Do not post fake or misleading reviews
• Respect privacy - don't share personal information of others
• Do not accept compensation for reviews

5.2 Photos and Media

• Only upload photos you have rights to
• Ensure photos are relevant and appropriate
• Do not upload offensive or explicit content
• Respect others' privacy in photos
• Do not manipulate photos to misrepresent food

6. Data Usage and Privacy

• Do not scrape or collect data from our platform
• Do not use data for unauthorized purposes
• Respect the privacy of other users
• Do not share or sell user data
• Comply with data protection regulations (GDPR, CCPA)
• Report data breaches or security issues immediately

7. Intellectual Property

• Respect our trademarks, logos, and branding
• Do not use our intellectual property without permission
• Do not copy or reproduce our content
• Respect third-party intellectual property rights
• Report copyright infringement

8. Monitoring and Enforcement

8.1 Our Rights

We reserve the right to:

• Monitor use of our services for compliance
• Remove content that violates this policy
• Suspend or terminate accounts for violations
• Report illegal activities to law enforcement
• Cooperate with legal investigations
• Take legal action against violators

8.2 Consequences of Violations

Violations may result in:

• Warning or notice
• Temporary suspension of account
• Permanent termination of account
• Removal of content
• Loss of access to services
• Legal action and prosecution
• Liability for damages

9. Reporting Violations

If you become aware of any violations of this AUP, please report them immediately:

10. Cooperation with Law Enforcement

We cooperate with law enforcement agencies and may disclose user information when required by law or when we believe disclosure is necessary to protect our rights, comply with legal processes, or prevent harm to users or the public.

11. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy. We will notify users of material changes.

12. Contact Us

For questions about this Acceptable Use Policy, please contact us: