Privacy Policy

1. Introduction

Welcome to lojix ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant ordering and management platform, including our customer-facing menu application, kiosk system, admin panel, and website.

By using lojix services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name, email address, and phone number
• Delivery address and location data
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Account credentials (username and encrypted password)
• Dietary preferences and restrictions

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, interactions)
• Location data (with your permission)
• Cookies and similar tracking technologies
• Session data and analytics

2.3 Restaurant Partner Information

• Business information (restaurant name, address, contact details)
• Menu items, pricing, and inventory data
• Staff information and activity logs
• Sales and analytics data
• Customer feedback and reviews

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your food orders
• Account Management: To create and manage your account
• Payment Processing: To process payments securely
• Customer Service: To respond to inquiries and provide support
• Personalization: To customize your experience and provide recommendations
• Analytics: To improve our services and understand user behavior
• Marketing: To send promotional offers (with your consent)
• Security: To detect and prevent fraud and unauthorized access
• Legal Compliance: To comply with legal obligations
• AI Training: To train machine learning models for service improvement (anonymized data)

4. AI and Machine Learning

We use artificial intelligence and machine learning to improve our services. This includes:

• Personalized menu recommendations based on your preferences and order history
• Demand forecasting to optimize restaurant operations
• Fraud detection and security monitoring
• Customer service chatbots and automated responses
• Performance optimization and user experience improvements

All AI training is conducted using anonymized and aggregated data. We do not use your personal information to train AI models without proper anonymization.

5. How We Share Your Information

We may share your information with:

• Restaurant Partners: To fulfill your orders
• Payment Processors: To process payments securely
• Delivery Services: To deliver your orders (if applicable)
• Service Providers: Third-party vendors who assist in our operations
• Analytics Partners: To analyze usage and improve services
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure payment processing (PCI DSS compliant)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: To understand how you use our services
• Preference Cookies: To remember your settings
• Marketing Cookies: To deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order history is retained for 7 years for tax and legal purposes. Account information is retained until you request deletion. Analytics data is anonymized and retained indefinitely for service improvement.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. GDPR & CCPA Compliance

For EU Residents (GDPR): You have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

For California Residents (CCPA): You have the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information).